Terms & Conditions
Last updated: October 19, 2026
These Terms & Conditions govern your use of the Divine Flowers website and purchases from Divine Flowers. By accessing the website, placing an order, or using our services, you agree to these Terms and any policies referenced or made available during checkout.
Products and Availability
Product availability is subject to change. Fresh flowers, leaves, garlands, and other natural or handcrafted items may vary in color, size, appearance, flower composition, or other natural characteristics. Images are provided for reference and may not exactly match every item delivered.
We may limit quantities, discontinue products, correct errors, or decline or cancel an order when reasonably necessary, including when an item is unavailable, pricing or product information is incorrect, or fraud or misuse is suspected.
Fresh Flowers, Garlands, and Event Orders
Fresh floral products are perishable and time-sensitive. Customers are responsible for providing an accurate event date, delivery address, contact information, and any requested customization details. Wedding garlands should generally be pre-ordered at least 10 days in advance unless a product listing or written confirmation states otherwise.
Because flower availability can vary by season, shipment, and market conditions, a requested flower, shade, or component may occasionally be unavailable. Any material substitution or customization that requires customer approval should be confirmed before fulfillment where reasonably practical.
Pricing, Taxes, and Payment
Prices are shown in U.S. dollars unless otherwise stated and may change without prior notice. Applicable taxes, shipping, delivery, service charges, or other fees are shown when applicable during checkout or order confirmation. Payment must be successfully authorized before an order is fulfilled unless Divine Flowers has agreed to other payment terms in writing.
Order Acceptance and Confirmation
An order submission or automated confirmation does not necessarily mean that the order has been finally accepted for fulfillment. We may contact you if additional information, availability confirmation, payment verification, delivery coordination, or customization approval is required.
Shipping, Delivery, and Pickup
Shipping, delivery, and pickup timing may vary by product, destination, carrier, weather, holidays, and other circumstances outside our reasonable control. Estimated delivery dates are not guarantees unless expressly confirmed by Divine Flowers in writing.
Customers are responsible for providing complete and accurate delivery information and for ensuring that someone can receive time-sensitive or perishable deliveries when required. Carrier delays, incorrect addresses, missed delivery attempts, or conditions outside our control may affect delivery timing.
Cancellations, Returns, Refunds, and Order Changes
Cancellations, returns, refunds, and order changes are subject to the policies displayed on our website, product-specific terms, and applicable law. Because fresh flowers, garlands, leaves, custom products, and other perishable or personalized goods can have limited resale value, different cancellation or refund conditions may apply to those items.
If you need to request a change or cancellation, contact us as soon as possible. We will review the request based on order status, product type, customization, procurement, preparation, and shipment status.
Customer Information and Communications
You agree to provide accurate contact, billing, delivery, and order information. We may contact you by email, phone, text, WhatsApp, or other communication method you provide when reasonably necessary to process an order, coordinate delivery, answer a request, or provide customer service. Marketing communications are subject to applicable law and your communication preferences.
Website Use
You may use the website only for lawful purposes. You may not interfere with website security or operation, attempt unauthorized access, introduce malicious code, misuse automated systems, or use the website in a manner that violates applicable law or the rights of others.
Intellectual Property
Unless otherwise stated, the Divine Flowers name, website content, graphics, photographs, product descriptions, logos, and other original materials are owned by or licensed to Divine Flowers and are protected by applicable intellectual-property laws. No content may be reproduced or commercially used without permission except as allowed by law.
Third-Party Services
Our website may use or link to third-party services such as Shopify, payment processors, carriers, social networks, messaging services, and other providers. Their services may be subject to separate terms and policies.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis. Divine Flowers does not guarantee uninterrupted website availability or that every product will remain available. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Divine Flowers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or purchase of products. Any limitation is subject to rights and remedies that cannot legally be limited or excluded. Nothing in these Terms is intended to limit liability where doing so would be prohibited by law.
Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
Governing Law
These Terms are governed by the laws applicable in the State of California and the United States, without giving effect to conflict-of-law principles, except where applicable consumer law provides otherwise.
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised “Last updated” date. The version in effect at the time of your transaction will apply to that transaction unless applicable law requires otherwise.
Contact Us
Questions about these Terms may be sent to Divine Flowers:
Email: support@divineflowers.us
Phone: 408-498-9196
Address: 3201 Patrick Henry Drive, Suite 155, Santa Clara, CA 95054