Privacy Policy
Last updated: October 19, 2026
Divine Flowers respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with Divine Flowers.
Information We Collect
Depending on how you interact with us, we may collect information such as your name, billing and shipping address, email address, telephone number, order and transaction details, account information, customer service communications, device and browser information, IP address, website activity, and information you choose to provide through forms, email, phone, WhatsApp, or other communication channels.
Payment information may be processed by Shopify and other payment providers. Divine Flowers does not need to store complete payment-card numbers in order to process a standard online payment.
How We Use Personal Information
We may use personal information to process and fulfill orders; arrange shipping, pickup, or delivery; communicate about orders and customer-service requests; manage accounts and business relationships; improve our website, products, services, and customer experience; detect or prevent fraud, misuse, or security incidents; comply with legal, tax, accounting, and regulatory obligations; and send marketing communications where permitted by law and consistent with your choices.
Cookies, Analytics, and Similar Technologies
Our website may use cookies and similar technologies for essential site functions, preferences, analytics, security, and, where enabled, advertising or marketing measurement. Shopify and other service providers may place or access these technologies when providing services to us. Browser settings and any privacy controls made available on the website can be used to manage certain cookie choices.
How We Disclose Information
We may disclose personal information to service providers and business partners that help us operate our business, including Shopify, payment processors, shipping and delivery providers, technology and hosting providers, analytics providers, customer-support tools, professional advisers, and other vendors performing services for us. We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or in connection with a business transaction such as a merger, financing, acquisition, or sale of assets.
California and Other U.S. Privacy Rights
Depending on where you live and which privacy laws apply to Divine Flowers, you may have rights regarding your personal information, such as requesting access, correction, or deletion; obtaining a copy of certain information; or opting out of certain uses of personal information. Some rights may be subject to exceptions or verification requirements under applicable law.
California law may provide additional rights to eligible California residents. If a request concerns a right that applies to you, we will respond in accordance with applicable law. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Marketing Communications
You may opt out of promotional email or other marketing communications by using the unsubscribe method provided in the communication or by contacting us. Transactional or service communications related to an order, account, or customer-service request may still be sent when necessary.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
Children's Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, contact us so we can review the request.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications, payment services, shipping services, social networks, or communication platforms. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy questions or requests, contact Divine Flowers:
Email: support@divineflowers.us
Phone: 408-498-9196
Address: 3200 Patrick Henry Drive, Suite 155, Santa Clara, CA 95054